Question 1

My user documentation is missing?

Accepted Answer

You can find soft copies of the user documentation here.

Question 2

I've lost/forgotten my passcode?

Accepted Answer

You need to contact your onsite eLock administrator. Lost codes can be recovered and/or reset by your administrator. Don't know who your administrator is? Contact us and we will connect you.

Question 3

What are the main pages in the App?

Accepted Answer

You can swipe left/right to navigate between 3 pages.
“All Locks” – shows all eLocks within Bluetooth range. Once your passcode has been accepted, your eLock tile will turn blue.
“My Locks” – shows only your eLocks as blue tiles. 
“Group Locks” – allows you to lock/unlock a group of eLocks on your My Locks page with 1 click by creating a group and adding your elocks.

Question 4

What do the symbols on the eLock tiles mean?

Question 5

How do I create home screen or watch widget?

Accepted Answer

Once you have an eLock on your My Locks page, you can add to your watch or home screen widget. Select Widget watch and click on the tile to Select “+”.

Question 6

What if I move locations, how do I delete/logout of an eLock?"

Accepted Answer

Simply "Long Press" on your eLock tile (i.e., blue tile and a “forget eLock” message will be presented. say "yes" to confirm.

Question 7

My tablet or smartphone screen is not responsive to touch?

Accepted Answer

Touchscreen responsiveness varies by tablet and manufacturer. Try touching near or around the icons.

Question 8

I don’t see any grey tiles on the All Locks Page?

Accepted Answer

Smartphone App may have lost connection with the Bluetooth function. Close Wesko App, turn off Bluetooth in Smartphone settings and then turn it back on. Restart Wesko App and select “Scan for eLocks”.

Question 9

Does the App support any other languages?

Accepted Answer

Yes, the App supports French and Spanish. If these languages are specified under your smartphone settings then the App will switch language.

Frequently asked questions

My user documentation is missing?

I've lost/forgotten my passcode?

What are the main pages in the App?

What do the symbols on the eLock tiles mean?

How do I create home screen or watch widget?

What if I move locations, how do I delete/logout of an eLock?"

My tablet or smartphone screen is not responsive to touch?

I don’t see any grey tiles on the All Locks Page?

Does the App support any other languages?

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